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This website is run by Leicestershire County Council. We want as many people as possible to be able to use this website. For example you should be able to:-

  • Zoom in up to 300% without the text spilling off the screen
  • Change colours, contrast levels and fonts
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
  • View text transcripts of audio content of videos
  • Use Google translate option at the top of the page to select an alternative language for text on the screen
  • Use the Text Size option at the top of the page to increase and reduce the text on the screen

We have also made the website text as simple as possible to understand.

If you have a disability, you can get advice on making your device easier to use on the AbilityNet website:-

We know that some parts of this website are not fully accessible:

  • We chose the colours for the website from the Color-Hex Web Safe Colors. Despite this, some colour and contrast levels may lead to unclear and unperceivable content. We are working with the website developers to improve this.
  • Old or live video streams do not have captions. Although live video is exempt from meeting the accessibility regulations, we do plan to work to add captions to live video streams.
  • Some older PDF documents are not fully accessible to screen reader software. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. Despite this, we are aiming to improve the accessibility of older PDF documents and any new PDFs or Word documents we publish will meet accessibility standards.

What to do if you cannot access parts of this website

If you need information on this website in a different format like, large print, braille, easy read etc:

Email: Communitiesteam@leics.gov.uk
Or complete a Contact Us request

We'll consider your request and get back to you within 5 working days.

Adobe Acrobat® Portable Document Format (Pdf)

Many of our links point to forms and publications in Adobe Acrobat® PDF. You can get tools and information to increase the accessibility of PDF documents from the Adobe website:-

  • We are currently aware that some Neighbourhood Plans hosted on this website are not fully accessible. If you are struggling to access any Neighbourhood Plan that is hosted on this website, please contact neighbourhoodplanning@leics.gov.uk and we will attempt to provide this in a different format. If it is being hosted by another organisation please contact that organisation directly.

Reporting Accessibility Problems

We are always looking to improve the accessibility of our website. If you find any problems not listed above or think we are not meeting our accessibility requirements please contact:

Communities Team, Room 300b, Leicestershire County Council, County Hall, Glenfield, Leicestershire LE3 8RA

Email: Communitiesteam@leics.gov.uk
Or contact us online using the Contact Us option located in the banner at the bottom of the page.


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Website and Mobile Applications) (No.2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical Information

Leicestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

This website was last tested on 17th January 2020. We did our own testing using automated and manual testing. We used the Lighthouse and WAVE accessibility tools to perform an automated report on the website's accessibility.

We tested a number of pages that included a wide range of functionality including videos, maps, interactive survey and online forms on our main website platform, www.leicestershirecommunities.org.uk.

We will regularly review the accessibility of this website with automated testing using the Lighthouse and WAVE accessibility tools. We will also conduct manual testing exercises, and review any issues reported by users of the website. We will also work with our developer to make improvements.

This statement was prepared on 3rd February 2020. It was last updated on 12th March 2024.